From a ready-made favorite to a piece made after you order, here is how your purchase gets from Gamzely to you.
Last updated: October 15, 2026
Where we deliver
We currently offer delivery within the United States, subject to the address and delivery options accepted at checkout. International shipping is not currently available. An international address appearing in an account form does not mean we can ship to that destination.
Please contact [email protected] before ordering if you are unsure whether a carrier can serve your address or need delivery to a special address.
Shipping charges
Our current standard US shipping rates are:
- $10 when your merchandise total is below $50.
- Free standard shipping when your merchandise total is $50 or more after discounts, before tax.
The checkout review shows the shipping charge and final total for your address before you proceed to payment. Shipping offers apply only to eligible destinations and the delivery option shown. A discount can bring an order below the free-shipping threshold.
Ready-made dispatch
Ready-made items are dispatched within 1 business day after payment is confirmed, unless the product page states a different schedule before you order. Business days are Monday through Friday, excluding US federal holidays.
Dispatch means handing the parcel to the carrier. It does not mean delivery on the following business day.
Made-to-order preparation
For a made-to-order option, allow the preparation time shown on the product page before dispatch. This is the time to prepare your piece; carrier transit is additional. Available ready-made stock and made-to-order capacity are different, so please check the option selected in your bag.
If your order contains both types of item, contact us before paying if you need a ready-made piece sent ahead of the rest. We will confirm whether separate dispatch is possible and explain any cost before you agree.
Transit and tracking
Transit depends on the destination, carrier, and service. Any delivery estimate provided is an estimate, rather than a guaranteed arrival date, unless we expressly agree otherwise before purchase. Weather, holiday volume, and carrier disruptions can affect arrival.
When tracking is added to your order, we send a shipping update to the email used at checkout. You can also open the secure order link in your email or visit My Orders for orders associated with your account. Keep guest order links private: they provide access to that order's details.
If timing matters for a gift or event, ask us before placing the order. We will tell you what we can reasonably commit to.
Address changes and delivery issues
Check your name, street address, apartment or unit number, and postal code before payment. Contact us immediately if something needs correcting. We will try to help, but an address change may no longer be possible once a parcel has been dispatched.
If tracking is stalled, a parcel is marked delivered but cannot be found, or a shipment arrives damaged, contact us with your order number. Check with household members and your building's delivery area where appropriate. We will help investigate with the carrier and arrange a remedy when appropriate; a tracking scan alone does not settle every delivery issue.
For damage, keep the packaging and take photographs if you can. Do not send a parcel back without first obtaining our return instructions.
If we cannot ship on time
If we cannot meet the stated dispatch or preparation schedule, we will notify you, explain the revised timing, and give you the choice required by law to accept a delay or cancel the unshipped merchandise for a full refund. We will not treat an indefinite delay as your agreement to wait.
If no shipment time was stated for your order, the applicable US rule generally requires shipment within 30 days, or an appropriate delay notice and cancellation/refund option. A refund for a cancellation required by that rule is initiated within the applicable legal deadline, generally 7 working days; bank posting can take additional time.
For help, contact us. For return eligibility, postage responsibilities, and refund timing, read Returns & Exchanges.