The useful details, all in one place. If your question needs a personal answer, contact Gamzely or email [email protected].
Choosing your piece
What is the difference between ready-made and made to order?
A ready-made piece is already available to dispatch. A made-to-order piece is prepared after you buy it; its preparation time appears with the selected option on the product page. Check the size, color, price, and preparation details in your bag before paying. Making time is additional to carrier transit.
How do I choose a size or color?
Read the individual product description and select an available option. Sizes, materials, and fit can vary between designs. If a measurement you need is missing, ask before ordering rather than relying on a size name alone. Colors can look a little different across screens and lighting conditions.
How should I care for handmade pieces?
Follow the care instructions for that specific product or its label. Different yarns, finishes, and accessories need different care, so there is no single washing instruction for the entire collection. Ask us if you are unsure before washing or cleaning your piece.
Can I ask for something custom?
Yes—send us your idea before ordering. We will confirm whether we can make or source it, the specification, total price, preparation time, and any particular terms before you pay. An enquiry does not reserve stock or a making slot. If we prepare a personal Gamzely offer link, review its description and total before continuing to Stripe Checkout.
Ordering and payment
Do I need an account?
No. Guest checkout is available. Use an email address you can access so you receive the order confirmation and secure order link. Accounts add saved addresses, a wishlist, and access to orders associated with that account.
Can I sign in with Google or Apple?
Yes, when those buttons are available on the sign-in page. If an account already exists with the same email, you may need to sign in using its existing method first and then link the provider from Settings. With Apple's Hide My Email, the account may use a private relay address rather than your usual email.
Who processes my payment?
Payments are handled by Stripe Checkout. The payment methods actually available for your device, location, and order appear on Stripe's payment screen. We do not promise a particular card or wallet option on every transaction. Gamzely does not receive or store your full card number or card security code.
What currency are prices in? What about tax?
Prices are in US dollars (USD). Your final review shows merchandise, any discount, shipping, and applicable tax before payment. Tax depends on the delivery address and the store's current settings; the amount is shown before you confirm. Website purchases are one-time payments, not subscriptions.
How do discount codes and free shipping work?
Enter an eligible code in your bag before checkout. Each code may have dates, minimums, or usage limits. Standard US shipping is currently $10, or free when the merchandise total is $50 or more after discounts and before tax. The final checkout review confirms what applies to your order.
I left payment or something went wrong. Should I order again?
First check your order page, confirmation email, and bank activity. A pending authorization is not always a completed payment. If the status is unclear, contact us with the order number before starting a second purchase. Do not email us your payment credentials.
Delivery and returns
Where do you ship, and when will my order leave?
We currently ship within the United States to addresses accepted at checkout. Ready-made items dispatch within 1 business day after confirmed payment, unless the listing states otherwise. Made-to-order options follow the preparation time shown. Business days exclude weekends and US federal holidays. See Shipping & Delivery for costs, transit, delays, and address changes.
How do I track my order?
Open the secure link in your order email, or visit My Orders for orders associated with your account. Tracking appears when it is added to the shipment, and we send an email update. Keep a guest order link private. If an email is missing, check spam and then contact us from the email address used at checkout.
Can I return a standard-size made-to-order item?
Yes. Our 30-day return-request window includes unused standard-size made-to-order items. Customers pay change-of-mind return postage, and the original delivery charge is non-refundable. Gamzely covers necessary return postage for damaged, defective, or incorrect items. Read the full Returns & Exchanges policy before posting anything back.
When will I receive a refund?
We inspect returns and initiate approved refunds within 1 business day of receipt. Your bank then needs additional time; card refunds commonly appear within 5–10 business days after submission. We refund the original payment method. If eligibility needs clarification, we contact you rather than silently extending the process.
Shopping through social media
Can I order from an Instagram, TikTok, or Facebook post?
Use the post's link to open the Gamzely product page and check the current option, availability, and price. For purchases completed on gamzely.com, our website checkout and policies apply. A social post is not an inventory reservation. Purchases completed in a separate platform's checkout may also be subject to that platform's rules.
Can I move my bag out of a social-media browser?
If the bag offers Continue in another browser, follow its instructions to copy or open the private continuation link. These links expire after 10 minutes and can be used once. Treat the link like access to your bag and do not post it publicly. If it expires, return to the original browser and create a fresh one.
Your account and privacy
How do I update my details or request deletion?
Sign in to manage your profile and saved addresses. For email changes, a copy of your information, or account deletion, contact [email protected]. We may need to verify the request and retain records needed for orders, tax, fraud prevention, or other legal obligations. Our Privacy Policy explains the information we use and your choices.